Job Summary:

The Non-Emergency Ambulance Driver is responsible for safely operating medical transport vehicles to provide scheduled, non-emergency transportation for patients. This role supports EMS personnel and patients by ensuring safe, timely, and comfortable transport between residences, hospitals, and healthcare facilities in compliance with South Carolina Department of Public Health (DPH) regulations
and company policies.

Key Responsibilities:

• Safely operate an ambulance or medical transport vehicle in non-emergency situations.
• Transport patients to and from medical appointments, hospitals, dialysis centers, and other facilities.
• Assist EMTs or medical personnel with loading, unloading, and securing patients.
• Ensure patient safety and comfort during transport.
• Maintain communication with dispatch regarding schedules, delays, and trip updates.
• Perform routine vehicle inspections and ensure cleanliness, fueling, and readiness.
• Maintain accurate trip logs, mileage records, and required documentation.
• Follow all local, state (South Carolina DPH), and federal regulations.
• Use proper safety procedures when assisting with patient movement and transport equipment.
• Provide courteous and professional service to patients and healthcare staff.

Minimum Qualifications:

• High school diploma or GED.
• Must be at least 21 years old.
• Valid South Carolina driver’s license with a clean driving record.
• Ability to pass background check and drug screening.
• Ability to safely assist with patient movement and transport.

Preferred Qualifications:

• Previous experience in non-emergency medical transportation (NEMT) or EMS.
• CPR/BLS certification.
• Familiarity with stretcher operations and patient securement.
• Knowledge of local roads, traffic patterns, and healthcare facilities.

Skills & Abilities:

• Safe driving skills and strong situational awareness.
• Ability to follow schedules and directions accurately.
• Good communication and teamwork skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and professional in all situations.
• Reliability and attention to detail.

Working Conditions:

• Work performed in vehicles, healthcare facilities, and residential settings.
• Exposure to varying weather conditions.
• Shift-based schedule, including early mornings, evenings, weekends, and holidays.
• Frequent entering/exiting of vehicles and assisting patients.

Compensation & Benefits:

• Competitive hourly wage based on experience.
• Health, dental, and vision insurance (if full-time).
• Retirement plan options.
• Paid time off and training opportunities.

Job Summary:

The Non-Emergency EMT provides basic life support (BLS) care and safe transportation for patients requiring medical assistance during non-emergency transport. This role focuses on scheduled
transports between residences, hospitals, dialysis centers, and other healthcare facilities while ensuring patient comfort, safety, and compliance with South Carolina Department of Public Health (DPH)
regulations.

Key Responsibilities:

• Transport patients safely to and from medical appointments and healthcare facilities.
• Provide basic patient care within EMT scope, including monitoring vital signs and assisting with mobility.
• Assist with lifting, transferring, and securing patients using stretchers, wheelchairs, and other equipment.
• Ensure patient comfort and safety during transport.
• Operate and maintain ambulances or medical transport vehicles.
• Maintain communication with dispatch regarding schedules, delays, and patient status.
• Complete accurate documentation and electronic patient care reports (ePCR).
• Follow all local, state (South Carolina DPH), and federal EMS regulations.
• Maintain cleanliness, readiness, and proper stocking of transport vehicles and equipment.
• Provide professional and compassionate care to patients and families.

Minimum Qualifications:

• High school diploma or GED.
• Current South Carolina EMT certification (or eligibility for reciprocity).
• National Registry EMT (NREMT) certification (preferred or required by employer).
• Valid South Carolina driver’s license with a clean driving record.
• Current CPR/BLS certification (American Heart Association or equivalent).

Preferred Qualifications:

• Previous experience in non-emergency medical transport or healthcare.
• Familiarity with patient transport equipment and procedures.
• Knowledge of local healthcare facilities and routes.

Skills & Abilities:

• Strong patient care and interpersonal skills.
• Ability to work independently and manage scheduled transports.
• Good communication and documentation skills.
• Safe driving skills and situational awareness.
• Ability to assist with lifting and moving patients (with assistance as needed).
• Reliability and attention to detail.

Working Conditions:

• Work performed in vehicles, healthcare facilities, and residential settings.
• Exposure to varying weather conditions.
• Shift-based schedule, including early mornings, evenings, weekends, and holidays.
• Frequent patient interaction and physical activity.

Compensation & Benefits:

• Competitive hourly wage based on experience.
• Health, dental, and vision insurance (if full-time).
• Retirement plan options.
• Paid time off and continuing education opportunities.

Job Summary:

The Non-Emergency Paramedic provides advanced life support (ALS) care during scheduled, non-emergency patient transports. This role focuses on interfacility transfers (IFT), discharges, and
medical appointments, ensuring patient safety, comfort, and continuity of care in accordance with South Carolina Department of Public Health (DPH) regulations and established medical protocols.

Key Responsibilities:

• Provide advanced life support care during non-emergency patient transports.
• Monitor patient condition, including cardiac monitoring, vital signs, and ongoing assessments.
• Administer medications, IV fluids, and other ALS interventions as needed within scope.
• Safely transport patients between hospitals, nursing facilities, dialysis centers, and residences.
• Ensure proper use and operation of medical equipment, including cardiac monitors and infusion devices.
• Maintain communication with dispatch, sending/receiving facilities, and medical control as needed.
• Complete accurate and timely documentation, including electronic patient care reports (ePCR).
• Ensure patient comfort, dignity, and safety during transport.
• Maintain cleanliness, readiness, and proper stocking of transport vehicles and equipment.
• Follow all local, state (South Carolina DPH), and federal EMS regulations.

Minimum Qualifications:

• High school diploma or GED.
• Current South Carolina Paramedic certification (or eligibility for reciprocity).
• National Registry Paramedic (NRP) certification (preferred or required by employer).
• Valid South Carolina driver’s license with a clean driving record.
• Current CPR, ACLS, and PALS certifications.

Preferred Qualifications:

• Experience in interfacility transport (IFT), critical care, or non-emergency EMS.
• Additional certifications (e.g., ITLS, PHTLS, Critical Care Paramedic).
• Familiarity with ventilators, infusion pumps, and advanced transport equipment.
• Knowledge of local healthcare facilities and transport routes.

Skills & Abilities:

• Strong clinical assessment and decision-making skills.
• Advanced knowledge of ALS procedures and pharmacology.
• Ability to work independently in a non-emergency environment.
• Excellent communication and patient care skills.
• Safe driving skills and situational awareness.
• Ability to assist with lifting and moving patients (with assistance as needed).
• Attention to detail and strong documentation skills.

Working Conditions:

• Work performed in ambulances, healthcare facilities, and residential settings.
• Exposure to varying weather conditions and patient environments.
• Shift-based schedule, including early mornings, evenings, weekends, and holidays.
• Frequent patient interaction and physical activity.

Compensation & Benefits:

• Competitive pay based on experience and certification level.
• Health, dental, and vision insurance (if full-time).
• Retirement plan options.
• Paid time off and continuing education opportunities.

Job Summary:

The Non-Emergency Dispatcher is responsible for coordinating and scheduling medical transportation services for patients requiring non-emergency care. This role ensures efficient communication between drivers, medical staff, and clients while maintaining accurate records and adhering to South Carolina Department of Public Health (DPH) regulations and company policies.

Key Responsibilities:

• Receive and schedule non-emergency transport requests via phone, email, or dispatch systems.
• Assign trips to drivers based on availability, location, and patient needs.
• Monitor vehicle locations and adjust schedules to ensure timely service.
• Maintain communication with drivers regarding routes, delays, and trip updates.
• Provide excellent customer service to patients, healthcare facilities, and staff.
• Verify trip details, including patient information, pickup/drop-off locations, and special needs.
• Maintain accurate logs, trip records, and dispatch documentation.
• Coordinate with healthcare facilities for pickups, discharges, and appointments.
• Respond to issues or delays and implement solutions in real time.
• Follow all local, state (South Carolina DPH), and company policies and regulations.

Minimum Qualifications:

• High school diploma or GED.
• Strong computer skills and ability to use dispatching software.
• Excellent communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to pass background check and drug screening.

Preferred Qualifications:

• Previous experience in dispatching, logistics, or customer service.
• Experience in non-emergency medical transportation (NEMT) or healthcare setting.
• Familiarity with local geography, healthcare facilities, and routes.
• Knowledge of scheduling or routing software.

Skills & Abilities:

• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.
• Ability to remain calm and professional under pressure.
• High attention to detail and accuracy.
• Strong time management and organizational skills.
• Ability to work independently and as part of a team.

Working Conditions:

• Work performed in an office or dispatch center environment.
• Extended periods of sitting, typing, and using communication systems.
• Shift-based schedule, including evenings, weekends, and holidays.
• High call volume and time-sensitive responsibilities.

Compensation & Benefits:

• Competitive hourly wage based on experience.
• Health, dental, and vision insurance (if full-time).
• Retirement plan options.
• Paid time off and training opportunities.

Job Summary:

The Wheelchair Transport Driver is responsible for safely transporting patients with mobility challenges to and from medical appointments, facilities, and other destinations. This role ensures safe, timely, and compassionate service while assisting passengers with boarding, securement, and transport in accordance with South Carolina Department of Public Health (DPH) regulations and company policies.

Key Responsibilities:

• Safely operate a wheelchair-accessible vehicle in non-emergency situations.
• Transport patients to and from medical appointments, homes, and healthcare facilities.
• Assist passengers with boarding, exiting, and proper wheelchair securement.
• Ensure the safety and comfort of passengers during transport.
• Maintain communication with dispatch regarding schedules, delays, and trip status.
• Perform routine vehicle inspections and ensure cleanliness, fueling, and maintenance.
• Properly secure wheelchairs using tie-downs and safety restraints.
• Maintain accurate trip logs and required documentation.
• Follow all local, state (South Carolina DPH), and federal transportation regulations.
• Provide courteous, respectful, and compassionate service to all passengers.

Minimum Qualifications:

• High school diploma or GED.
• Must be at least 21 years old.
• Valid South Carolina driver’s license with a clean driving record.
• Ability to pass background check and drug screening.
• Ability to safely assist passengers with mobility limitations.

Preferred Qualifications:

• Previous experience in non-emergency medical transportation (NEMT) or healthcare.
• CPR/First Aid certification.
• Familiarity with wheelchair lift systems and securement equipment.
• Knowledge of local roads, traffic patterns, and healthcare facilities.

Skills & Abilities:

• Safe driving skills and strong situational awareness.
• Patience, empathy, and strong customer service skills.
• Ability to follow schedules and directions accurately.
• Good communication and teamwork skills.
• Physical ability to assist passengers and operate lifts/ramps.
• Reliability and attention to detail.

Working Conditions:

• Work performed in vehicles, healthcare facilities, and residential settings.
• Exposure to varying weather conditions.
• Shift-based schedule, including early mornings, evenings, or weekends.
• Frequent entering and exiting of vehicle and assisting passengers.

Compensation & Benefits:

• Competitive hourly wage based on experience.
• Health, dental, and vision insurance (if full-time).
• Retirement plan options.
• Paid time off and training opportunities.

Job Summary:

The Billing Specialist is responsible for accurately preparing, processing, and managing invoices for non-emergency services. This role ensures timely billing, payment tracking, and compliance with
applicable state and federal regulations.

Key Responsibilities:

• Prepare and submit accurate invoices for non-emergency services rendered
• Verify billing data for completeness and accuracy
• Process insurance claims and/or client invoices
• Follow up on unpaid claims and discrepancies
• Communicate with clients and insurance companies
• Maintain billing records and reconcile accounts
• Assist with reporting and audits
• Ensure compliance with HIPAA and regulations

Qualifications:

• High school diploma or GED required
• 1–3 years billing or accounts receivable experience preferred
• Knowledge of CPT, ICD-10 (if healthcare-related)
• Familiarity with billing software and EHR systems
• Strong attention to detail and communication skills

Work Environment:

Office or hybrid setting with standard business hours (non-emergency schedule).

Compensation & Benefits:

Competitive pay, health benefits, PTO, retirement options, and professional development opportunities.

Additional Notes:

This is a non-emergency role focused strictly on billing and administrative financial processes.